GlobeSSL Technical FAQ

What do I need to enroll for an SSL Certificate for my webserver?
You need the following:

• A web server that is capable of running SSL
• Dedicated IP address for each SSL domain
• Access to the SSL configuration functions of your webserver (you may need to speak to your webhost if you cannot readily identify where these functions are)
• A Certificate Signing Request (CSR) - see below

What is a CSR and how do I generate one?.
A CSR is a Certificate Signing Request. It is a block of encoded data that is generated by your webserver and contains the necessary details about your domain and organization. For instructions on how to generate a CSR on your webserver, please follow our detailed instructions here.

The enrollment form says my CSR is invalid.
There are a number of common issues that would cause the CSR to be invalid. When you created the CSR you will have been asked for several pieces of information, now:

Check the common name field. You may have specified an IP address (e.g. 178.0.1.23) or a server name (e.g. mywebserver) instead of a Fully Qualified Domain Name such as www.mydomain.com or domain name such as mydomain.com. You must specify a Fully Qualified Domain Name or domain name to enroll for a GlobeSSL certificate.

• Make sure you do not have any illegal characters in any of the fields in the CSR. Illegal characters are [! @ # $ % ^ ( ) ~ ? > < & / \ , . " ']

Check the country field. If you are located in the United Kingdom, do not specify your country code when generating the CSR as "UK" - it must be "GB".

• Make sure you have included the header and footer of the CSR into the certificate wizard form. The header and footer will look like:
  ----BEGIN CERTIFICATE REQUEST -----
  encoded data
  -----END CERTIFICATE REQUEST------
Make sure that there are 5 dashes on each side of Begin and End certificate request. There should also be no trailing spaces in the CSR.

 

I have not received any emails from GlobeSSL.com since i placed the order.
Please ensure that you have access to the email addresses used in the application process.

Also, as we send unique URLs in the issued emails, be sure that your mailserver has not separated or quarantined the emails. They will be from office AT globessl dot com and noreply AT globessl dot com.

I have not received the "Confirmation" email from Globessl.com.
The Confirmation email will be sent to the authorized domain name owner or controller. When you apply for your certificate we will attempt to obtain the authorized domain contacts for your domain name. You may then choose to have the approval email sent to either the authorized domain contact, or alternatively you will be able to choose a generic domain contact such as:

  • admin@yourdomain.com
  • administrator@yourdomain.com
  • webmaster@yourdomain.com
  • hostmaster@yourdomain
  • root@yourdomain.com
  • postmaster@yourdomain.com

Make sure that you have set up the email addresses chosen at this point in the application otherwise the confirnation email will not be delivered. If you need to change the approver email, please submit a ticket.

You need to know that for Organisationally Validated(OV) Certificates you need to prepare additional legal documents, that will prove ownership or a undoubtable reason for you to order that certificate. Such certificates are: Globe SSL, Globe PRO SSL, Globe Premium SSL, Globe SGC SSL, Globe UCC SSL and all other versions of wildcard or multidomains for these types of certificates.

How do I install my certificate?
Please refer to the Installation pages of our support section.

My browser informs me of errors when I browse to the secure part of my site.
Browsers will tend to check a number of common features of your certificate when connecting via https. The common errors are:

IE Error Messages

My browser states a warning next to "The security certificate is from a trusted certifying authority " whenever I connect to my website using SSL.
This usually indicates that the certificate has not been installed correctly or the server requires a physical reboot. First try reinstalling the certificate and phsyically restarting your server. If the problem persists, contact support for detailed troubleshooting instructions.

My browser states a warning next to "The security certificate date is valid" whenever I connect to my website using SSL.
This indicates that the certificates has expired, or is not yet valid. It may also indicate that the time/date is incorrect on the computer being used to visit the website over https.

My browser states "The name on the security certificate is invalid or does not match the name of the site" whenever I connect to my website using SSL.
An SSL Certificate is issued to a Fully Qualified Domain Name (FQDN). The actual FQDN is digitally signed and sealed within the issued certificate. The SSL Certificate can only be used on this FQDN and nothing else - otherwise a name mismatch occurs. For example:

An SSL Certificate issued to www.yourdomain.com can only be used on www.yourdomain.com or yourdomain.com. It cannot be used on secure.yourdomain.com. If you require a single SSL certificate that can be used on multiple subdomains then you may want to consider a GlobeSSL Wildcard certificate.

When connecting to my site over https, my browser alerts me that I have both secure and non-secure content.
This error occurs when you are trying to reference files from your (or somebody else's ) webserver over http when you have a https session. Either change the file references, e.g. graphics, stylesheets, etc, in your HTML webpage code to https or use relative links.

IE Non Secure Content Error Message

I cannot view my webpages over SSL.
This error will occur when your webserver, firewall or network has not been correctly configured to serve pages over SSL. Check the following:

1. Your certificate has been installed for the correct website
2. Your private key is not corrupt or has not been accidently deleted
3. You have assigned port 443 as the SSL port on your webserver
4. You have opened port 443 for SSL traffic on your firewall or router
5. You have correctly configured your DNS settings on your network

Page Cannot Be Displayed

I may need to change my IP address for my webserver, does this matter?
An SSL Certificate is issued to a domain name and not an IP address. So long as your webserver is hosting the domain name for which your SSL certificate has been issued, the IP address doesn't matter.

My webserver hosts many sites on a single IP address, can I install a certificate for each domain name?
The SSL protocol encrypts the domain name when an SSL session is being established. If you are hosting many websites each with their own SSL certificate on the same webserver, each website must have a unique IP to ensure that the webserver knows which domain the SSL session should be for. If you only host a single domain then you can use name based hosting. However if you host multiple domains on the same server then you must use IP based hosting. Please note that host headers on Microsoft IIS will cause SSL errors if you install multiple SSL certificates for multiple domains on a single IP address.

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